Privacy Policy

Introduction

Krishnaa Technologies ("we," "our," or "us") operates the website krishnaa.co.in and provides cable television, broadband internet, IPTV, surveillance, and related digital technology services. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, use our services, or make payments through our platform.

By accessing or using our services, you agree to this Privacy Policy. If you do not agree with the terms of this policy, please do not access our website or use our services.

Information We Collect

We may collect the following types of information:

Personal Information

• Full name, email address, phone number, and postal address
• Subscriber ID and account credentials
• Government-issued identification (for KYC/CAF verification as required by TRAI regulations)
• Billing and payment information (credit/debit card details, UPI, net banking details processed securely through our payment gateway partners)

Non-Personal Information

• Browser type, operating system, and device information
• IP address, access times, and referring website addresses
• Pages viewed and links clicked on our website
• Cookies and similar tracking technologies

How We Use Your Information

We use the collected information for the following purposes:

• To provide, operate, and maintain our services and subscriptions
• To process payments and transactions securely
• To send you service-related communications, invoices, and account updates
• To comply with regulatory requirements including TRAI guidelines and DAS licensing conditions
• To respond to your inquiries, support requests, and complaints
• To improve our website, products, and customer experience
• To detect, prevent, and address fraud, technical issues, or security breaches
• To send promotional communications (only with your consent, and you may opt out at any time)

Payment Information

We use third-party payment gateway providers to process all financial transactions. Your payment information (such as credit/debit card numbers, UPI IDs, or bank account details) is never stored on our servers. All payment data is encrypted and handled directly by our PCI-DSS compliant payment gateway partners.

We may retain transaction records (such as transaction IDs, amounts, and dates) for accounting, tax compliance, and dispute resolution purposes.

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: With trusted third-party vendors who assist in operating our services (payment processors, hosting providers, customer support tools)
• Legal Requirements: When required by law, regulation, legal process, or governmental request, including compliance with TRAI and Department of Telecommunications (DoT) directives
• Business Transfers: In connection with any merger, acquisition, or sale of company assets
• Protection of Rights: To protect the safety, rights, or property of Krishnaa Technologies, our users, or the public

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small data files stored on your device that help us:

• Remember your preferences and settings
• Understand how you use our website
• Improve website performance and functionality
• Provide relevant content and communications

You can control cookie settings through your browser preferences. Disabling cookies may limit certain features of our website.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• SSL/TLS encryption for data transmission
• Secure payment processing through certified payment gateways
• Access controls and authentication mechanisms
• Regular security assessments and monitoring

While we strive to use commercially acceptable means to protect your personal information, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal data from a child, we will take steps to delete such information promptly.

Your Rights

As per applicable Indian laws including the Information Technology Act, 2000, and its associated rules, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your personal data (subject to legal and contractual obligations)
• Withdraw consent for marketing communications at any time
• Lodge a complaint with the relevant data protection authority

To exercise any of these rights, please contact us using the details provided below.

Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

Changes to This Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with a revised "Effective Date." We encourage you to review this policy periodically. Your continued use of our services after any changes constitutes acceptance of the updated policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: